Frequently Asked Questions

If you can't find what you're looking for here, please leave us a message on our Contact Page.

We will get back to your query as soon as we can.

Some Reminders

  • For our Metro Manila customers, please check your email for your delivery schedule. We send this upon confirming your payment.
  • Sheila prepares all packages ahead of time, however, since we have no staff to help us out because of the pandemic… things are a bit stretched to the limit.
  • On the day of your shipping date, kindly expect a text/call from a rider (he may have questions regarding your delivery address). No set time as rider will be handling multiple deliveries that day. You already paid for shipping, so no need to pay rider.
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  • ​If you would like to change the schedule above to a later date / change address / change mobile number, please let us know at least 24 hours before your shipping date. As mentioned above, we check, prepare and wrap each package carefully and twenty packages a day takes a lot of time. 
 
  • In case we are unable to make a booking for various reasons (i.e. no riders, bad weather conditions, etc) we will definitely prioritize your package for shipping the following day. And of course, let you know of the changes.
 
  • If a rider delivers to your address on your shipping date and nobody is there to receive, then we may have to request re-delivery fee payment from you and we will schedule another shipping date. To avoid this, kindly make sure there is someone to receive at your address on the day of your shipping schedule.
No rush orders. 🙏   We are still living in a pandemic, and our number one priority is health and safety. We ship maximum of 20 packages per day. You get a shipping slot after you pay. Due to the volume of orders, slots are filled fast. We would like to operate in a fair manner, so first to pay, first to get a slot.

Also, all orders are processed through the website. Before you click that "I agree.. to FAQs." Kindly read the FAQ. It means you have read and understood. We would like to be transparent while also managing your expectations especially on deliveries.
 
We are trying our very best to fulfill orders as fast as we can while still prioritizing health and safety. And we appreciate your patience and understanding as we navigate these challenging times!
 
Thank you for your support! Thank you for choosing LOCAL.
 
♡ Jen & Sheila

Ordering / Payments / Shipping

How can I order?


  • Go to SHOP page, browse our products, and if you find anything you like, ADD TO CART.
  • Ready to purchase? Click CHECKOUT.
  • Enter your shipping details (Name, Address, Mobile Number, Email).
  • Choose your preferred payment and shipping method.
  • Click PLACE ORDER to complete your purchase.
  • You should automatically receive an Order Confirmation email. If you don’t get one, let us know.
  • Kindly settle payment within 2 days. Wait for the Payment Confirmation email that we will send you.




How can I pay?


We accept credit cards (via Paypal), bank deposit or mobile funds transfer to Banco De Oro (BDO), Bank of the Philippine Islands (BPI), GCash and PayMaya.

BDO 007 220 181 253 Jennifer Lee I. De Vera

BPI 3829 1357 35 Jennifer Lee I. De Vera

GCash / PayMaya 0917 830 3776 Sheila Ignacio




What if I placed an order and did not pay within 2 days?


We strictly follow the 2-day payment policy. All orders left unpaid after 2 calendar days will be automatically cancelled without prior notice. Because our products are made in limited quantities, kindly make sure that you are able to pay before you place an order. Fab Manila reserves the right to block a customer who has reached 3 orders that have been cancelled by us due to lack of payment.




How much is the shipping fee?


For orders within Metro Manila We offer a flat rate of P90 via on-demand delivery services. For provincial orders We will ship via LBC to Cavite, Laguna, Batangas, Rizal and the rest of Luzon for a flat rate of P190 and to Visayas and Mindanao for P220. *If you ordered storage boxes and/or other bulky items, Fab Manila reserves the right to charge a higher shipping fee due to size and quantity. *Fab Manila also reserves the right to charge higher shipping fees to remote areas.




When will I receive my order?


Due to the pandemic and imposed community quarantine, kindly expect a delay in the delivery of your package.

For Metro Manila deliveries, upon confirmation of your payment, you will receive your orders within 5-7 business days. We can only accommodate 20 paid orders per day, no deliveries on weekends and holidays. Please bear with us, we are trying our best to ship as fast as possible while still prioritizing our health and safety.

*Delivery schedule subject to change, depending on quarantine classification by the government.

For provincial orders via LBC, we can only ship out once a week, every Thursday. Cutoff for paid orders to be included in said shipping is every Tuesday 9 am. Also, once we have turned over packages to LBC, please allow 7-14 days for delivery. Unfortunately, we have no control over the lead time of LBC and this is just an estimate. We can only provide you with the tracking number. We thank you in advance for your patience and understanding!

If you have already paid via Paypal:

  • Please wait for our payment confirmation email to let you know of your delivery schedule.

If you chose cash payment:
  • Kindly settle the total amount within 2 days of placing an order.
  • Take a photo / screenshot of your funds transfer / deposit slip.
  • Send the photo with your Order Number (found in the order confirmation email) to fabmanilashop@gmail.com. Please give us 24 hours to confirm your payment.




Do you have a physical store I can visit?


No, we have permanently closed our shops at Alabang Town Center and Glorietta due to the pandemic. You can order at our website for now.




Do you offer international shipping?


Yes, through LBC or DHL.

Please send us an email at fabmanilashop@gmail.com with the following details so we can get a delivery fee quotation:

  • City / State, Country and Zipcode
  • Approximate number and name of the items you will order




Do I need to create a new account?


No, you may purchase as a guest. However, creating an account now will make your next purchase easier (you don’t have to enter your shipping details twice).





Care Instructions

Leather Goods


  • Wipe with clean cloth and water.
  • We do not recommend spraying alcohol or other harsh chemicals directly on the leather.
  • Best to store in a cool, dry place.




Fabric Wallets, Pouches, Bags


  • Spot wash with mild soap or detergent. Some of our products (like tissue kits, cam sleeves, luggage organizers) may be machine-washed. We take utmost care in choosing the right fabrics, however please note that our fabrics are purchased in BULK from trusted suppliers and are not tested individually by us, for color fastness, fading or bleeding.
  • If you are washing a product for the first time, we recommend that you wash it in a separate basin first before including it in the washing machine with your other clothing. Fab Manila will not be liable for any washing accidents. 😊




Boxes and Clipboards


  • Use a brush with soft bristles to dust once in a while.
  • You may spot clean with a damp cloth. As these are made with paper and board materials, we do not recommend cleaning them under running water nor wiping with soaking wet cloth.




Face Masks


  • Wash thoroughly with mild soap or detergent BEFORE the first use and after EVERY use.
  • Hang dry.




HomeSpun


  • All HomeSpun items are best handwashed separately with mild soap.
  • Line dry in shade.
  • If machine wash, use warm gentle cycle and separate from other items as color loss or bleeding might occur.
  • Do not tumble dry.
  • Warm iron.
  • Dark colors may bleed during use due to friction.
  • Color may also transfer if used while wet due to moisture.
  • If scuffing or piling occurs, use a lint filter and wash separately.





FabManila Initiatives

What is Purse For Sewers?


It is an initiative to help sustain the livelihood of our salesgirls and partner sewers, after our physical stores were abruptly closed in March due to the pandemic. Our goal is to save the incomes of 13 people and their families and help give them some financial stability in these extraordinarily difficult times.

Those who joined this initiative by purchasing a P500 Voucher may exchange it for Fifteen (15) Purses (valued at P750). The purses are all cut, assembled and sewn locally. Most of them are made from fabric scraps that we recycle to minimize the waste in our production process.

Voucher purchases ended last May 2020. Each Voucher will be for one time use only, non-transferable, and exclusive of shipping fees. All Vouchers have no expiry date and may be redeemed for online orders only.

We would like to reiterate that we are not making any profit from this initiative. Through our years in the retail business, we have managed to weather all kinds of ups and downs. But this pandemic is something else. It is unprecedented. And we worry that our salesgirls and sewers, along with thousands of other workers in Manila, will be hit hard the most. We would like to believe that we are fair employers and that during times of need, maaasahan nila kami at kayo.

To those who joined #PurseForSewers, maraming salamat! ♡




I already bought a Purse for Sewers voucher. Can I claim my purses already?


Thank you so much for your support! Update as of July 13, 2020 The second batch of purses are expected to be finished and posted by end of July. If you would like to redeem non-purse Fab Manila items, kindly email us at fabmanila@gmail.com so we can send you the coupon code for this. Thank you!

Update as of June 6, 2020 We have already made available for redemption the first batch of purses. The voucher code has been emailed to individual voucher holders. The second batch of purses is already in production and we hope to release it by mid-July 2020.
****

Right now, our partner sewers in Cainta, Rizal are still in the process of making 6,000+ purses. Unfortunately, Rizal is still on total lockdown at the moment which means non-essential goods cannot pass through checkpoints. It is not possible yet to send them more fabrics to finish all 6,000+ purses.

It was a blessing in disguise that, prior to the lockdown, we sent them materials for production. This has made all the difference because during quarantine, they were able to continue to sew and make a living. Because you purchased a voucher, you helped make this transition to a new normal possible. As of May 8, 2020 they have already finished about 3,200 purses. We need to send them additional fabric so they can finish more.

The problem is we do not know when the Rizal lockdown will be lifted. But rest assured that we are doing all that we can to finish the purses as soon as possible. Kindly give us a month after Rizal lockdown is lifted so the sewers can finish cutting and sewing fabrics. The next step is attaching of snap buttons and taking photos for posting online. You see, for such a small product, it literally takes a village from start to finish.

We hope you understand and we thank you immensely for your generosity and patience! We would like to be fully transparent so photos/videos will be regularly posted in our social media accounts. Follow us on Instagram (instagram.com/fabmanila) and Facebook (facebook.com/fabmanilashop) so you can get first dibs once the purses are posted online!





Store Policies

Terms and Conditions


Purchasing from this website means that you have read and understood the terms and conditions of Fab Manila as stated in our FAQs page.

We reserve the right to cancel any unpaid orders beyond the 2-day reservation policy. All items are sold on an “as is” basis.
We try our best to minimize the editing of photos to reflect an authentic image of our products. However please be advised that actual patterns on each product may vary, depending on the cut of the fabric. For products made of leather (synthetic), slight color and texture variations may also occur.

Fab Manila is the owner of all images and content in this website. Please do not repost, edit or reproduce in any way without prior approval.




Returns


We have strict quality control policies in place when it comes to the handling of our products from production to packaging.

However in the event that we have inadvertently shipped a damaged item to you, we are very sorry! Kindly send us an email at fabmanilashop@gmail.com with a photo of the product you wish to return or exchange.

IMPORTANT: We can only accept returns or exchanges within seven (7) days of shipment provided that the item is unused and with original packaging and tags still attached.




Shipping


Due to the pandemic and imposed community quarantine, kindly expect a delay in the delivery of your package.

For Metro Manila deliveries via on-demand delivery services, upon confirmation of your payment, you will receive your orders within 5-7 business days. We can only accommodate 20 paid orders per day, no deliveries on weekends and holidays. Please bear with us, we are trying our best to ship as fast as possible while still prioritizing our health and safety.

For provincial orders via LBC, we can only ship out once a week, every Thursday. Cutoff for paid orders to be included in said shipping is every Tuesday, 9 am. Also, once we have turned over packages to LBC, please allow 7-14 days for delivery. Unfortunately we have no control over the lead time of LBC and this is just an estimate. We can only provide you with the tracking number.

If you ordered storage boxes and/or other bulky items, Fab Manila reserves the right to charge a higher shipping fee due to size and quantity. Fab Manila also reserves the right to charge higher shipping fees to remote areas.